A leading Austrian bank intends to open a webshop for physical products.

Together with 36degrees, the corresponding customer journeys were developed, the required functionalities of the web shop were derived and a specification was created.

Based on the existing IT architecture and the new requirements, a market analysis was carried out and a provider shortlist was created.

After analyzing this shortlist, a process model was designed and a recommendation for implementation was given to the steering group.

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