Elmar Stenzel
DR. ELMAR STENZEL
CRM Management Consultant | Management Consultant
Mail: office@36degrees.org
Tel.: 43 5 036 01
Working languages: German (native speaker) / English
work focuses
- Customer Experience Management: Paths to Customer Centricity, Customer Journey Workshops, Digitalization Sales, Service, Marketing
- Digital Marketing, Account Based Marketing: Paths to Omni-Channel Management, Contact Strategies, Modern Campaign Management
- CRM strategy consulting: CRM strategy derivation, CRM assessment, make or buy analyses, solution selection, realignment, test management.
- Solution Architect CRM: Derivation of solution architectures based on the technical target image, utilization of the advantages of platforms
- Agile coaching of managers and team members, especially with regard to the roles of Product Owner and Scrum Master. Enabling new or inexperienced project teams
Values are the basis of successful collaboration. I am influenced by the following values: respect, openness, trust and simplicity. The last value in particular is important. Simple solutions are often very good solutions.
professional experience
- Management consultant with a focus on CRM and Customer Experience Management with over 20 years of cross-industry experience
- Strategic consulting in the areas of marketing, sales and service
- Project manager with over 20 years of experience in classic and agile projects
- Deputy Supervisory Board of a CRM company (Germany)
- Founder of a CRM consulting company.
Training
- Managerial Effectiveness Program, Management Center St. Gallen
- Project Manager Professional PMP® (PMI Project Management Institute)
- Certification PMF, German Society for Project Management (GPM)
- certifications for various CRM solutions
- Doctor of Physics (FU Berlin
- physics diploma (University of Bielefeld)
Would you like to discuss your project?
A first, non-binding meeting or a sparring session on possible approaches? Take the first step.
